First Please explain the video chat
feature of the Lenovo IdeaPad A1_07 A1 version.
The operating instructions for the
ThinkPad A1 can be found here
Second For what use is video chat
feature of the Lenovo IdeaPad A1 in conjunction with the front
camera?
For video chat with appropiate
applications.
Third There are
enormous difficulties since November 2011, to use the front camera of
a ThinkPad tablet with Skype and Google Talk, the camera is zoomed
off / on the head. What are the exact reasons for this?
This is a software issue.
4th Craig Swenson, Consumer Advocate
has admitted that there will be no solution to this problem. How do
you see that?
We are constantly in contact with our
partners and try to satisfy the needs of our customers always.
Quote:
"Marius,
Here is the latest development from our
team: We are working on a fix for ICS camera for the shipping with
ICS A1 (A1-107). This image will not be available for previously
released tablets A1 (A1-07) Which shipped with Gingerbread.
I am not sorry this might resolve your
issues with Skype working on your A1 tablets, especially if you have
the older models Tablet A1 (A1-07). Unfortunately Lenovo Can not
Ensure that all non-IBM devices, software programs and work on Lenovo
products.
I have updated this complaint on BBB. "
5th How many tablets IdeaPad A1
A1_07 version have been sold worldwide?
We dont publish the number of sales of
our products - we only publish economic data of our regions.
6th Why Lenovo developed a version (
A1_107) with 1 GB of RAM instead 512 MB, 16 GB SSD instead of 8 GB
and Android 4.0 (ICS) and why only this front camera fix is been
offered for this modell? When it is available in Germany? For the
same price as the A1_07?
We monitor the market closely. As soon
as we can see a customer demand for a configuration like the above,
we will also bring to the market in Germany.
Quote: ". We are working on a fix
for ICS camera for the shipping with ICS A1 (A1-107) This image will
not be available for previously released tablets A1 (A1-07) Which
shipped with Gingerbread."
7th Will there be an update to the
Android ICS A1_07 Lenovo? If not, why?
Also, we consider this option. But can
give you no further information at this time.
8th When will there be a problem
solution for the front-camera problem?
We are always in contact with our
partners andYou can be assured that we will do everything to lead to
a solution.
9th What should customers do with
your old equipment?
As our customer satisfaction is very
important, we will find a case-by-case approach
Interview with Thilo Huys - Manager Communications - Central Region (Austria/Germany/Switzerland) - Lenovo Germany